Question 1

What mattress firmness is best for back pain?

Accepted Answer

Firmness is a personal comfort choice, not a medical prescription. As a common starting point, many people find a medium-to-firm feel (a firmness level of 3-4) a comfortable place to begin: back sleepers often prefer medium-firm, and side sleepers often prefer a softer feel to ease shoulder and hip pressure. The best firmness depends on your body, weight, and sleep position - our firmness finder helps you choose, our split-firmness custom option suits couples with different preferences, and our 30-night comfort trial lets you swap the comfort layer if it is not quite right.

Question 2

Can I get a mattress in a custom non-standard size?

Accepted Answer

Yes — we make mattresses in any width and length, including unusual dimensions for caravans, boats, attics, and oddly-shaped rooms. Enter your exact cm dimensions and see the price instantly on our website. Custom sizes are delivered in 1-3 weeks — the same as standard sizes, built on the same production line.

Question 3

What is the trial period for MattressCenter mattresses?

Accepted Answer

All mattresses come with a 30-night comfort trial. If you are not satisfied within 30 nights, we will come and swap the comfort layer at no extra charge — no collection of the mattress required.

Question 4

Where are MattressCenter mattresses made?

Accepted Answer

All mattresses are handmade in our factory in Vilnius, Lithuania. We have been making mattresses since 2009. Materials include natural latex, wool, coconut fibre, and OEKO-TEX certified fabrics. No outsourced manufacturing.

Question 5

What is the delivery time and cost?

Accepted Answer

All sizes are delivered in 1-3 weeks, regardless of size — custom dimensions are built on the same production line as standard sizes. Delivery is free within Lithuania; EU delivery is calculated at checkout (Latvia €40, Estonia €70, Poland €50, Germany and other EU from €60). We deliver to Latvia, Estonia, Poland, Germany, Scandinavia, and other EU countries.

Question 6

What materials are used in MattressCenter mattresses?

Accepted Answer

We use OEKO-TEX certified materials throughout. Options include natural latex (100% or blended), memory foam, HR foam, coconut fibre layers, natural wool, and innerspring systems. All fabrics are free from harmful substances.

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