Cancellation & Hygiene Policy
Our pillows are hygiene products. Every pillow is sewn and filled fresh in our Vilnius workshop and arrives sealed in protective hygiene packaging, so it reaches you clean and untouched.
Opened or used pillows
For hygiene reasons, a pillow whose protective seal has been opened cannot be returned or exchanged. This follows the EU Consumer Rights Directive (Article 16(e)), which exempts sealed goods that are not suitable for return once unsealed for health or hygiene reasons.
Unopened pillows
If you change your mind, an unused pillow in its original, unopened packaging may be returned within 14 days of delivery, under the EU right of withdrawal.
Faulty or damaged pillows
If your pillow arrives damaged or develops a fault, please contact us — we will replace or refund it. Your statutory consumer rights are not affected.
Contact us
Message or call us on WhatsApp at +370 665 55500 with your order details, and we will guide you through the next steps.